Refund policy
We do not accept returns
Aurom does not accept returns on any product, opened or sealed.
We want to be straightforward about why. Supplements are consumable, and once a tub has left our fulfillment center we cannot put it back into stock or sell it to anyone else, whether or not the seal is broken. Accepting returns we cannot resell would mean pricing that in for everybody. We would rather keep the price down and be honest about the trade.
Please buy accordingly. Every ingredient and its exact dose is printed on the product page before you order, and if you are unsure whether something is right for you, email us first and we will tell you straight.
When we refund you anyway
There are three situations where we refund without asking for anything back.
Your order arrived damaged, wrong, or not at all. Email alex@aurompartner.com with your order number, and a photo if it is damaged. We replace it or refund it. Do not ship anything back to us.
A renewal charged and you meant to cancel, and it has not shipped. Email us within 48 hours and we cancel and refund it in full.
A renewal charged and you meant to cancel, and it has already shipped. Email us within 48 hours and we refund it. Keep the product.
How refunds work
Refunds go back to the original payment method. Your bank usually posts it within 5 to 10 business days.
Before you dispute a charge
If something is wrong, email alex@aurompartner.com first. We answer within one business day, and we can almost always fix it faster than your bank can.