Cancellation policy

What you are signing up for

When you subscribe to an Aurom product, you are authorizing us to charge your payment method on a repeating schedule until you cancel. The schedule, the price, and the amount are shown on the product page and again at checkout before you pay.

Current schedules:

  • Creatine Monohydrate, one tub every 50 days
  • Creatine Monohydrate, two tubs every 100 days
  • Whey Protein Isolate, one tub every month
  • Whey Protein Isolate, one tub every other month

Subscription pricing is 20% below the one-time price, and that pricing holds for as long as your subscription stays active.

Discount codes

A discount code applies to your first order only, unless the code says otherwise. Renewals bill at your regular subscription price.

Managing your subscription

You can pause, skip a delivery, change your delivery date, switch flavors, or cancel at any time from your account at auromsupplements.com/account. You do not need a password. Enter your email and we send you a code.

You can also email alex@aurompartner.com and we will make the change for you.

Cancelling

There is no minimum number of orders, no cancellation fee, and no phone call. Cancel whenever you want.

Cancel at least two business days before your next scheduled charge. Renewal orders go to our fulfillment partner automatically, and once an order is placed we cannot pull it back.

If a renewal charged and you meant to cancel, email alex@aurompartner.com within 48 hours. If it has not shipped, we cancel and refund it in full. If it has already shipped, we will still refund it, and you keep the product. We ask that you tell us within 48 hours because after that the order is settled.

Changes to price or schedule

If we change the price of your subscription, we will email you at least 30 days beforehand, and you can cancel before it takes effect.

Failed payments

If a payment fails, we retry it a few times over the following days and email you. If it still fails, we pause your subscription rather than cancelling it, so you can restart without losing your pricing.