Shipping policy

Where we ship

We ship to the 48 contiguous United States and Washington DC.

We do not ship to Alaska, Hawaii, US territories, APO/FPO addresses, or outside the United States. If you order from one of those, checkout will tell you shipping is not available before you pay.

What shipping costs

Shipping is free on every order, including every subscription renewal. There is no minimum.

When it arrives

Your order is made and packed by our fulfillment partner in the United States, which usually takes 2 to 5 business days. Shipping is USPS and usually takes another 2 to 4 business days.

So most orders arrive within 4 to 9 business days of being placed. Weekends and holidays are not business days.

Subscription renewals are placed automatically on your schedule and follow the same timeline. We schedule deliveries so you should not run out while you wait.

Tracking

You get a confirmation email when you order, and a second email with tracking when it ships. If you have not seen tracking within 6 business days, email alex@aurompartner.com and we will find out where it is.

If something goes wrong

If your order arrives damaged, arrives short, or does not arrive, email alex@aurompartner.com with your order number and, for damage, a photo. We will replace it or refund it, and you do not need to send anything back.

Address accuracy

We ship to the address you enter at checkout. If it is wrong and the package comes back to us, we will reship once at no cost. Email us as soon as you notice, because we can often catch it before it ships.